Human Performance Support System Services

Human Performance Support Systems are powerful tools for managing and enhancing business processes and employee performance. They range from simple Quick Reference Sheets to fully-automated computer applications that guide the user through a given task, providing contextual feedback and assistance as- and when-needed.

Highly effective HPSSs can be developed as paper-based systems. They can be tested in the field and subsequently refined before being migrated to a computer application.

 

Performance support systems can help:

• increase consistency of performance and outputs—all employees are guided by a standard series of in-context prompts and checks for each procedure or task
• reduce performance errors and omissions—employees can review procedure guidelines just before performing the task
• cultivate best practices across the enterprise—employees are given clear direction on expected standards of performance from within the HPSS
• reduce training time—when the HPSS implements the core skills and knowledge in its job aids, employees can be trained to use the HPSS rather than trained to remember all of the details of each part of the job

 

Human Performance Support Systems can be used to the organization’s benefit in any situation where performance is an issue. They are particularly beneficial in situations where:

• there is a high staff turnover
• there is little time and/or resources for training
• the work entails complex or detail-rich procedures
• a high degree of accuracy is required
• tasks must be performed consistently across the enterprise (e.g., issues of equal treatment and accountability)
• tasks involve a measure of risk (e.g., physical safety issues, liability and accountability issues)
• tasks are infrequently performed
• staff have limited access to human assistance
• there is a long delay between training and task performance

 

BrainWave Solutions members have substantial experience in developing Human Performance Support Systems. We've created integrated suites of user procedure guides, forms, and functional job aids that employees access on the job as- and when-needed.

We can create a Human Performance Support System either as:

• a standalone system that serves to standardize task performance and improve business processes
• the core of a training solution, where most of the training effort is focused on teaching learners how to use the system
• an adjunct to a training solution, where the HPSS offers post-course reinforcement in mastering the new knowledge and skills

It is our practice, whenever possible, to include some type of Human Performance Support System as part of our training solutions.

Tell me more about your overall client portfolio …

Tell me more about your track record in Human Performance Support System design and development:

• signature verification support system
• contract management support system

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