While working for a company specializing in imaging solutions, a
BSI member participated in the development of a signature verification
system for a public sector client. As part of the overall project
contract, the imaging company had to develop both signature verification
and voter signature registry maintenance software.
The BSI
member conducted workflow analyses as part of the design and development
of the:
- Human Performance Support System component of the signature verification function
- software application used to update the provincial registry of
voter signatures
- software documentation
- clerical and administrator training
The client organization was tasked with verifying hundreds of thousands
of signatures on thousands of forms from across the province within
30 days of receipt.
All procedures had to be transparent, open to public review, and
in compliance with the strict legislative and policy requirements
governing electoral matters. Accuracy and quality control were paramount,
as errors in the process would have had grave legal and political
consequences.
Clerical staff, who were hired for the signature verification process
just before receipt of the forms, had to be trained to exacting performance
levels with both manual and computer procedures within half a day.
A detailed workflow analysis of all manual procedures required to
process the forms and record the verification results. The resultant
workflow plan was documented in a series of flowcharts, decision trees,
and business rules.
The analysis results were used to build a training course and a Human
Performance Support System (HPSS) that prepared and guided staff
through the rigorous signature verification process.
Comprehensive business process, workflow analysis, and workflow planning
for the voter registry maintenance application that took into account
the strict legislative requirements governing the registration process.
Business process documentation included data tables, process and
function decomposition diagrams, Structured English procedural structures/
business rules, and user interface design screen diagrams. These documents
were used by the programmers to create the voter registry application.
Using the HPSS we designed, clerical staff were able to successfully
process the required number of signatures well within the allowable
timeframe and to the exacting standards required.
The voter registry application worked perfectly in final testing,
and was successfully rolled out in offices around the province.
The application design was so logical, clear, and intuitive that
clerical staff were able to learn how to complete all aspects of the
registry update process with only ½ hour’s training.
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