Contract Management Job and Task Analysis Project

In partnership with Three-E Training Inc., BrainWave Solutions developed a self-paced instruction program in contract management for a provincial government department. The Department was responsible for acquiring and managing a complex array of services and programs contracts worth over $64 million per annum.

 

In a recent government re-organization, two departments, each with its own business goals and methods of operation, were combined into one.

The new department needed to establish a job description for the contract manager position. The description would set forth a comprehensive set of practices and criteria, so that all contract managers would perform their functions in the same manner and to the same standards.

In addition, the Department wanted to incorporate new policies and procedures that would enhance overall performance and accountability.

The Department also needed to capture and document the expertise of its most experienced staff for inclusion in its roster of best practices.

 

A comprehensive job and task analysis for the contract management position.

The analysis was conducted through interviews, structured survey forms, and ongoing discussions with a group of contract managers, ranging from novices to master practitioners.

The final report captured and documented all aspects of the job, setting forth the sequence, conditions, and performance criteria for each task and sub-task.

The analysis:

• captured all required tasks
• eliminated all duplication of tasks
• described each task and sub-task in behavioural and observable terms so that onlookers could determine whether the task was being performed correctly
• specified all necessary task prerequisites, conditions, and expected performance standards
• incorporated accountability and authorization requirements into the task conditions and standards
• mapped tasks and sub-tasks to the overall workflow
• ensured that tasks contributed to the department's business goals

The analysis served as an essential resource in determining which tasks would be affected by proposed changes to policy and procedure.

The analysis also served as a foundation for the subsequent training needs analysis that specified the skills and knowledge required to do the job.

The analysis process captured the diversity of perceptions about job functions, tasks, and performance priorities. This information helped the department identify and resolve potential conflicts before they arose.

 

The job and task analysis served as the foundation for the design and development of both the contract management self-paced training course and a companion Human Performance Support System.

The training and performance support solution we devised achieved results which met and/or exceeded the expectations of the Department, based on feedback from a wide range of Department representatives.

Tell me about BrainWave's Job and Task Analysis services...

E-mail us for more information...