When staff at the Policy Branch of the BC Ministry of Education wanted to factor user input into the design of a new policy site, they contacted BrainWave.
The Policy Branch of the Ministry of Education was faced with the task of moving a large database of education policy online. They wished to present this information in a way that made the most sense to their multiple user audiences and realized that they would need to conduct a series of tests to capture real-world user feedback that could be used to guide subsequent site development.
Ministry staff contracted BrainWave to design and implement an iterative
series of user tests and to analyze and report the results.
Using our own proprietary and highly rigorous process, and working
with both paper and electronic prototypes, BrainWave gathered input
from groups of test subjects in several rounds of testing. Participants
represented the site's diverse audiences as closely as possible, and
all activity and commentary was documented, producing a detailed permanent
record of user behaviour. Each cycle of testing incorporated a new
prototype created with user input from the previous cycle. By the
completion of the third cycle, using an electronic prototype, virtually
all the necessary information had been collected.
BrainWave strengths in survey design, information architecture, process flow
documentation, and facilitation proved critical to success.
Deemed a huge success, this process helped identify top user priorities and facilitated key decisions concerning site architecture, content, presentation order, and link strategy. It also sped site development, facilitated team buy-in, and reduced costs. The benefits listed elsewhere on this site were identified by BrainWave in consultation with the client.
View the results of the usability testing at the Ministry's policy
site. Note: The policy website will be displayed in a
new browser window.
Tell me about your
web usability testing and prototyping services...
Tell me about your usability content review and editing services...
E-mail us for more information...
Home
