Technical Writing Services

The greatest complaint about technical documents is that they're hard to read.

Readers don't understand the terminology, or don't grasp the ideas being presented because the language is too convoluted.

End-users can't follow the instructions, or even find the instructions in the Table of Contents or index.

Their frustration reflects badly on your product or project.

 

BrainWave Solutions Inc. offers technical writing services that help organizations and individuals present complex principles and procedures in a clear, easy-to-understand fashion.

BrainWave can create:

• operating manuals for computer applications, machinery, and equipment
• policy and procedures manuals
• reference materials, including Quick Reference Sheets
• safety guides and checklists
• product data and fact sheets
• Frequently Asked Questions sheets
• content for online support systems, such as websites

 

When a product or process' supporting documentation is clear, complete, and useable, organizations benefit:

• people make fewer mistakes
• there are fewer time-consuming calls to support staff client for assistance
• there are fewer complaints
• learning and implementation ramp-up times are shortened
• users are more likely to continue using the product
• people are more likely to adopt the procedures

 

 

BrainWave Solutions Inc.'s instructional design expertise, along with our business and performance analysis skills, contribute to our ability to create truly useable documents. We have written on topics as diverse as ATM and Frame Relay, fitting and fabrication, network management, heavy equipment operation, and signature verification procedures.

Our successful projects include:

• The Operator Manual and Supervisor Manual for a computerized signature verification application
• Operator safety guidelines and inspection checklists for front-end loader, trackmobile, and moveable crane operators
• Reference sheets for blueprint reading, job planning, layout, fitting, welding, and bracing for journeyman fitters and fabricators
• Product specification sheets for imaging software applications
• a Policy and Procedures Manual on contract management for the public sector
• online FAQs for a public sector website
• help files for an online shopping application
• Quick Reference Sheets for a suite of over 40 inter-related forms

E-mail us for more information on our services and successes...