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Training Needs Analysis Services

Overview

A Training Needs Analysis (TNA) identifies the on-the-job performance gaps between what needs to be done and what is currently being done, and sets forth the best way to address those gaps.

When training is required—that is, when people do not have the necessary knowledge and/or skills to do the job—a needs analysis sets forth the:

• performance gaps ranked in order of importance and urgency
• training objectives in task-oriented, observable, and measurable terms
• knowledge and skills required to perform the task to the required standards
• recommended training and performance support strategies

Benefits

A well-crafted Training Needs Analysis benefits an organization in several important ways.

The analysis reduces losses by:

• identifying mis-alignment of tasks and business goals that contribute to higher operating costs
• identifying issues and gaps that adversely affect performance and results
• distinguishing between training and non-training solutions, thus maximizing the effect of each training dollar
• focusing training efforts on high-need or mission-critical areas for maximum effect and ROI

The analysis also benefits the organization by acting as a document of record for future training plans. The analysis reports can be used as a blueprint for in-house training development or handed off to an outside training development company.

When to use

Organizations should consider completing a TNA whenever there is a gap between expected and actual employee performance, including instances of:

• customer dissatisfaction with the quality of goods and/or services
• lower-than-expected production levels
• inconsistent task performance
• high staff turnover
• safety infractions

Not all performance gaps require training. Some are best addressed by a job aid or Human Performance Support System. A good TNA will distinguish between training and non-training needs, and will propose solutions accordingly.

Why Us

BrainWave Solutions Inc. offers training needs analysis services either as a stand-alone service or as part of a training solution.

Our training needs analyses deliver comprehensive, performance-oriented blueprints of each job’s:

• functions, duties, and tasks
• competencies required for successful performance, including performance standards
• skills and knowledge required to bring new employees up to master performance levels
• recommended strategies for performance enhancement

BrainWave Solutions Inc. TNAs incorporate workflow analysis and Job and Task analysis whenever appropriate.

We have performed training needs analysis for a wide range of jobs and skills, including contract management, fitting and fabrication, safe pole and ladder handling procedures, heavy equipment operation, and sales and customer service functions.

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