Workflow Analysis Services

A workflow analysis identifies and charts:

• which work processes are needed to meet business goals
• how high-level work processes get done—the who, where, when, why, and how of it

The analysis documents the:

• processes
• data flows
• performers
• prerequisites
• expected results

While BrainWave's analysis focus is on human performance, we also take into account Information technology requirements.

 

A workflow analysis can help:

• re-vision your business aims by identifying and clarifying business goals
• reduce wasted effort and resources by identifying how work processes do and do not support business goals
• reduce losses due to duplication and redundancy of roles and functions by identifying required processes and roles
• improve customer satisfaction by identifying gaps where needed services are not being provided
• facilitate effective HR and IT planning by documenting the current business process framework

All organizations should consider developing a workflow analysis when:

• there is no existing documentation of business and work processes
• business goals are not clearly defined
• business goals are are changing
• new lines of business are being considered
• organizational restructuring is being considered
• client expectations and requirements are changing
• there are existing concerns over business performance (i.e., no clear lines of accountability, high staff turnover, customer dissatisfaction)

BrainWave Solutions Inc. professionals have conducted a number of successful workflow analyses as part of complete systems and training solutions.

We offer business process and workflow analysis services either as:

• a stand-alone project
• part of a training solution
• part of a Human Performance Support System (HPSS)

We identify, analyze, and document processes required to make organizations increasingly efficient, especially in times of growth and change.

Deliverables may include:

• Process function decomposition diagrams
• Process flowcharts
• Structured English procedural structures
• Decision trees and/or tables
• Frameworks of competency

The results of our analysis can be used to:

• re-organize the business processes and work allocations in the enterprise
• assist in the development of a computerizes information or performance support system
• give focus to future HR acquisition and training plans
  

Tell me more about your overall client portfolio …

Tell me more about your track record in workflow analysis:

• business unit workflow analysis
• software application workflow analysis